return policy

Return and exchange policy

Welcome to buy BEAU.SERENE products. We want you to be happy with your purchase, but if you need to return or exchange an item, please read the following policy to understand our terms and conditions.

Check your order

Please inspect your order immediately upon receipt to ensure completeness and quality. If you find any quality problems, please take clear photos of the problematic parts within 48 hours after signing for the goods, and provide us with the order number and other necessary information. We will not be able to process returns or exchange requests after 48 hours.

Return or exchange order

All returned or exchanged products must be inspected by us to ensure they are returned in unused, unopened or undamaged condition. Please ensure you contact us for guidance and authorization before returning a product. Unauthorized returns will not be processed.

Undeliverable orders

We will not provide returns or refunds for orders that cannot be delivered and are returned due to the following reasons:

The delivery address is unknown and no one has picked up the parcel after multiple deliveries. The recipient refuses to accept the package. The customer agrees to the terms.

When placing an order for BEAU.SERENE, it is deemed that the customer has read, understood and accepted this return and exchange policy and our product sales terms. BEAU.SERENE reserves the right to make the final decision as to whether to accept a return or exchange request.

If you have any questions or concerns about a return or exchange, please contact our customer service team and we will be happy to assist you. Thank you for choosing BEAU.SERENE.